Upon inspection by the shop we were told that the engine had seized up and that we needed a new engine. My daughter drove the Jeep exactly 204 miles before the car stopped on the side of the road. The engine was delivered to the shop that installed it at a cost of $2,281. I chose the more expensive "better warranty" option. There were 2 pricing options (one with a 90 day/part only warranty, and one with a 3 Year/100,000 mile warranty). I purchased an engine for a 2004 Jeep Liberty on 4/15/22. I do appreciate BBB's help and I appreciate the fact that you guys exist and I feel you are a great mediation company to assist consumers and companies in disagreements. As a matter of fact, I wouldn't change this entire situation as it has reminded me there are still good people and good companies left in this great country. I think AER Manufacturing has done just that and I couldn't be more pleased. But it takes a company that prides itself in customer service, great products and American values to make things right. By the time it gets to upper management it has already become a mess. Sometimes that is because employees think they are doing the right thing and just need correction or a different point of view on a situation. As a business owner myself, I do understand how things can get out of control and can get ugly before it gets resolved. I feel like I am a valued customer and they have made things right for me. During this process I do feel that this company cares and after upper management saw what was going on with my situation realized this was not within their moral and ethical operating procedures and they stepped in to resolve this issue. I honestly am more pleased with this outcome than I would have if they would have just given me the money back I spent. My van now has a new transmission installed, has been test driven by the shop and the bill has been paid by AER and all in record time. We came to an agreement I think was more than fair with all involved and they made good on their commitment. AER Manufacturing reached out to me just a couple days after this complaint was made and spoke with me on resolutions to the issues I was having with their company and their product. I am requesting that you close the above referenced complaint ID. Please let me know if that is not the case and I will post a response if needed. ******* is supposed to have this complaint completely removed. We have worked directly with ******* to resolve things. Now my van, 6 months later has a trashed transmission that I have spent just under $6,000 on. The second transmission failed within 2.5 hours of the first trip. Claim is denied and AER wont do anything. But I have 2 shops with proof saying otherwise. I have to take their word for it with no proof. I can't take the original transmission anywhere for a second opinion, because AER has it. The second shop that installed the second transmission said that when they inspected the van and the first bad transmission that the cooler was not the problem. They said they hot flushed the cooler and when it was done the fluid looked great after their test drive and no particles in it whatsoever. I don't even know how that can be tested with the transmission out of the vehicle without the cooler in hand. In other words, they are saying the cooler was not sufficient or it was clogged and the transmission got hot? I am not sure what that means exactly. The reason: AER says there was poor cooler line flow. Now, 30 days later they have finally inspected the original transmission I bought and came back with a claim denial. Which I should have gotten a check for close to or around $500 of that from AER.
#AER MANUFACTURING FULL#
I paid $940 to cover the labor on installing the second transmission because "The Warranty" didn't cover full labor costs. At this point I was pleased except that took 90 days to get the new transmission. They sent the transmission back to AER, AER sent a new transmission. They said it looked like the clutches had burnt up. After the transmission went out, a shop in North Carolina tested the transmission and dropped the pan. It was a local reputable shop and that shop followed all the guidelines and procedures. The first transmission we bought lasted about 10,000 miles. We bought an AER transmission through a shop that installed it for a van we have.
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